With CATI on Demand we conduct telephone surveys in over 30 countries – with native-speaker interviewers, constant supervision and live reporting for clients.
Our telephone studio is fully cloud-based. Interviewers worldwide connect via a secure connection to our servers in Germany and work there exactly as they would in a central studio – based on the same quality standards and proven CATI processes.
For clients this means: a single point of contact, central management, uniform quality – regardless of how many countries are being surveyed simultaneously.
Interviewers work from their home offices – in over 30 countries. Exclusively native speakers, paid on an hourly basis.
The client's data pool remains on German servers throughout the entire project cycle – GDPR compliant.
Supervisors accompany all interviewers live – visually and auditorily. More on the quality assurance page.
All interviewers are native speakers working from their home offices. Internationality and data security are not a contradiction: all data is managed centrally via Germany.
For multi-country studies this means: a single point of contact for all markets, uniform quality standards and central management of all fieldwork.
Industry knowledge comes from repetition. Our interviewers have been surveying these target groups for years – across Europe and beyond.
Workshop owners, purchasing managers, mechanics and dealers. We conduct around 10,000 interviews annually in the automotive sector – across Europe, in the local language.
Farmers and agricultural businesses – organic or conventional, arable or livestock, in Europe and overseas. A target group our interviewers know well.
HVAC contractors, electricians and PV installers. Direct conversation management and sector knowledge are key with this target group.
Doctors, dentists, midwives and medical specialist groups. Specially trained interviewers for first contact via medical receptionists. AE reporting training completed.
Decision-makers and professionals in energy, retail, hospitality, telecommunications and other sectors are routine for us.
Specific consumers and customers or representative population samples – our interviewers collect data in private households according to your research question.
Customer surveys B2B and B2C, nationally and internationally. Also employee surveys to measure sentiment and satisfaction.
For ad tests, concept tests or the evaluation of visual materials, images, videos or interactive content can be shown to respondents in the browser during the telephone interview.
Access to the system is only possible for the respondent during the active interview – ensuring that confidential materials cannot be viewed before or after.
Ads, concepts and videos are shown in the browser.
Access only possible during the active interview.
Respondents can navigate and answer individual questions themselves.
Interviewer can probe directly on open questions.
Clients receive a personal report link through which they can view the current status of the survey at any time – without needing to contact us.
On request we also offer online surveys (CAWI) and automated IVR surveys as supplements to CATI. We use these methods when the study design or target group requires it.
Certain target groups and study designs can be conducted more cost-effectively and quickly via online survey. We programme the questionnaire and manage the entire project – in coordination with our online panel partners.
The right choice when the target group is well reachable online, sample sizes are large or visual stimuli need to be presented without Co-Browsing.
IVR surveys (Interactive Voice Response) are conducted fully automatically via a voice dialogue system – without any interviewer involvement. Questions are recorded in advance and answered via keypad or voice recognition.
Typical use case: customer satisfaction survey immediately after a service call – less than 30 seconds for a 2-question survey. Hundreds of interviews simultaneously, results via dashboard in real time.
Tell us briefly about your project – we usually respond within 24 hours.